Customer services

Care comes first

Your care always comes first, from the moment you join us, right through diagnosis, treatment and back to wellness.

A personal approach

We don't run call centres or rely on automated telephone response. You will always be able to speak directly to our customer service employees. At a time when you are worried about your health it's good to know you can speak to someone.

Expert advice from our nurse advisers

For complicated or sensitive claims queries we have trained nurses on hand to help you. Our nurse advisers will simplify complex medical terms and explain procedures and treatments. They will explain any intricate processes and offer you assurance throughout your claim.

From the horse's mouth

Here are some direct customer quotes from our latest Customer Experience Survey.

"My experience of Simplyhealth has always been very good. Your employees are always helpful and pleasant and prepared to consider every query I have."

"I am currently having treatment for breast cancer. The help I have had from your nurse advisers has been exemplary - to be treated with sensitivity and efficiency from diagnosis and all the way through has made such a difference."

"Absolutely straightforward and good service, keep it up!"

"My service from Simplyhealth has been excellent and I am very grateful for the way they look after me. I would recommend you to anyone."


What our customers say

Below are links to video case studies to show how we help our customers with their concerns. These are a record of real life Simplyhealth customer experiences, but have been filmed using actresses.

I don't know how to arrange treatment it seems complicated
If things go wrong I want them fixed quickly
I want to know I'm cared for
I'm worried and I want things to happen quickly
I wasn't sure what to do about the billing
I don't want to feel like just another policyholder