Industry bodies


Financial Standards Authority - FSA

The Financial Standard Authority (FSA) is the independent body that regulates the financial services industry in the UK.

Part of the Simplyhealth Group, Simplyhealth is a trading division of Simplyhealth Access, which is authorised and regulated by the FSA. Our registration number is 202183. You can check this on the FSA's Register by visiting www.fsa.gov.uk/register. Or telephone them direct on 0845 606 1234.

Association of British Insurers - ABI

The Association of British Insurers (ABI) represents the collective interest of the UK's insurance industry. One of the roles of the ABI is to advocate high standards of customer service in the insurance industry.

Simplyhealth is a member of the ABI and we follow their Statement of Best Practice for selling Private Medical Insurance.

For more information about the ABI go to http://www.abi.org.uk/.

Financial Ombudsman Service - FOS

The Financial Ombudsman Service (FOS) is an independent service for settling disputes between consumers and businesses providing financial services.

If you have a complaint with Simplyhealth in the first instance you should call us on
0800 294 7302 or write to us at:

Simplyhealth
90 Victoria Street
Bristol
BS1 6DF

If you are unhappy with the response you receive then we will refer your complaint to the Simplyhealth Quality Assurance team for a final decision.

If you are dissatisfied with our final response, you have the right to refer your complaint to the FOS. You can call the FOS on 0845 080 1800 or write to them at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

For more information about the FOS and how they can help settle a dispute go to http://www.financial-ombudsman.org.uk.