Counselling Services

Close up of tree bark.There are times when people face problems that they might well find difficult to share with family or friends. But not discussing a problem and leaving it unresolved can make matters even worse. Our 24 hour telephone counselling service gives you access to a team of highly experienced and professionally-trained counsellors.

You can call at any time and speak to a counsellor who will listen and seek to help resolve pressing issues and difficulties. Calls are dealt with in absolute confidence and are never recorded. There is no limit to the number of calls
that can be made.

The counsellors are able to work across a wide range of issues, including:

  • Relationship difficulties
  • Emotional problems
  • Bereavement
  • Stress
  • Anxiety
  • Work related issues
  • Family difficulties
  • Debt

At times, further assistance or referral might be appropriate and the counsellors can offer help in selecting suitable voluntary or professional services that can address your needs. Please note any costs incurred resulting from onward referral would be at the caller's own expense. All counsellors uphold the British Association of Counselling and Psychotherapy (BACP) Code of Ethics and Practice for Counsellors.

To talk to a counsellor, free of charge, simply call 0800 975 3360. Lines are open 24 hours a day, 365 days a year. The services are not intended to detract from or substitute normal primary healthcare and will not provide a diagnosis or prescribe treatments. Simplyhealth accepts no responsibility for any advice you receive from this service, which is run on its behalf by a third party provider, FirstAssist Services Limited.